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Phone: 1-800-994-4327

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Find answers to frequently asked questions about shipping, orders, payment options, returns and exchanges at Outdoorplay. Our self-serve customer service portal.

If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If y

If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If you notice the package has arrived at a particular facility and hasn&apos;t moved for a while, or if there is any holdup, please reach out to us. We can initiate a trace with the carrier and keep you updated on the progress. Always ensure that you have the correct tracking information and keep in mind that international tracking may sometimes provide limited updates once the package has left the origin country. For real-time assistance, you can call our Customer Experience team within the designated service hours, and they will be glad to assist you.

How can I track the status of my shipment?

Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or

Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or size and notice the mistake before the order ships, you can request cancelation and then place a new order with the correct details. Please reach out through email or phone to facilitate the cancellation process.

Can I cancel my order after it has been placed?

Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purcha

Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purchase, this coupon will be valid for your next purchase within the specified terms and conditions. It&#x2019;s important to ensure the discount is applied before finalizing the order &#x2013; discounts cannot be applied once an order is complete. For any clarification about the eligibility or application of a discount code, feel free to contact our customer service.

How do I apply a discount code to my order?

WE'RE CLOSING OUR DOORS—THANK YOU FOR YOUR SUPPORT! As we prepare to close our business on July 31, 2025, we want to sincerely thank you for being part of our journey for the past 30 years. IMPORTANT: Effective June 1, 2025, all sales are final. No r

<h2 id="isPasted">ALL SALES FINAL</h2>&#xA0;WE&apos;RE CLOSING OUR DOORS&#x2014;THANK YOU FOR YOUR SUPPORT!&#xA0; As we prepare to close our business on July 31, 2025, we want to sincerely thank you for being part of our journey for the past 30 years.&#xA0;IMPORTANT: Effective June 1, 2025, all sales are final. No returns, exchanges or refunds will be accepted.The policy and information provided below only apply for customers who purchased prior to June 1, 2025.If you need to return an item, we offer a straightforward return process through our return portal. To initiate your return, visit our return portal at the provided URL and follow the step-by-step instructions. Make sure that the item is in its original condition and within the eligible return period, which usually starts from the date the order was shipped. If you have any further questions or encounter issues during the return process, don&apos;t hesitate to reach out to our customer service team for assistance.

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How can I track the status of my shipment?

Can I cancel my order after it has been placed?

How do I apply a discount code to my order?

What is the process for returning an item?

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