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Find answers to frequently asked questions about shipping, orders, payment options, returns and exchanges at Outdoorplay. Our self-serve customer service portal.

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If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If y

If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If you notice the package has arrived at a particular facility and hasn&apos;t moved for a while, or if there is any holdup, please reach out to us. We can initiate a trace with the carrier and keep you updated on the progress. Always ensure that you have the correct tracking information and keep in mind that international tracking may sometimes provide limited updates once the package has left the origin country. For real-time assistance, you can call our Customer Experience team within the designated service hours, and they will be glad to assist you.

How can I track the status of my shipment?

Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or

Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or size and notice the mistake before the order ships, you can request cancelation and then place a new order with the correct details. Please reach out through email or phone to facilitate the cancellation process.

Can I cancel my order after it has been placed?

Our shipping policies vary depending on the product. Some of our items may only be shipped within the U.S. due to manufacturer restrictions or logistical reasons. If you are interested in an item and want to know if it can be shipped to your location

Our shipping policies vary depending on the product. Some of our items may only be shipped within the U.S. due to manufacturer restrictions or logistical reasons. If you are interested in an item and want to know if it can be shipped to your location, please contact us with the specific details of the item. We can inform you whether the item is eligible for international shipping and discuss any potential additional shipping charges if expedited or special shipping is requested.

Do you ship internationally?

Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purcha

Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purchase, this coupon will be valid for your next purchase within the specified terms and conditions. It&#x2019;s important to ensure the discount is applied before finalizing the order &#x2013; discounts cannot be applied once an order is complete. For any clarification about the eligibility or application of a discount code, feel free to contact our customer service.

How do I apply a discount code to my order?

If you need to return an item, we offer a straightforward return process through our return portal. To initiate your return, visit our return portal at the provided URL and follow the step-by-step instructions. Make sure that the item is in its origi

If you need to return an item, we offer a straightforward return process through our return portal. To initiate your return, visit our return portal at the provided URL and follow the step-by-step instructions. Make sure that the item is in its original condition and within the eligible return period, which usually starts from the date the order was shipped. If you have any further questions or encounter issues during the return process, don&apos;t hesitate to reach out to our customer service team for assistance.

What is the process for returning an item?

Outdoorplay accepts returns on products for up to 60 days after purchase as long as the item is unused, undamaged, and is returned in the original manufacturer's packaging, which includes any hang tags to receive a refund. Refunds for new, unopened,

Outdoorplay accepts returns on products for up to 60 days after purchase as long as the item is unused, undamaged, and is returned in the original manufacturer&apos;s packaging, which includes any hang tags to receive a refund. Refunds for new, unopened, unused items will be credited back to your original form of payment, or to store credit if you prefer. Items that do not meet these criteria may only be eligible for a refund via store credit. You can read more about our refund policy, and start the return process on our website. Once the return has been received by our Returns Department, we will process your refund within a specified time frame, which is usually within 5-7 business days, and issue your refund. If you have any trouble initiating a return online or have additional questions, you can contact our customer service team. We are available to assist you on weekdays. To return, there may be a shipping fee that will be deducted from your refund. Please contact us to proceed with the return.

How do I return an item that doesn't fit or that I no longer want?

If you experience a partial delivery or missing items in your shipment, rest assured that the remaining item(s) are on their way. Occasionally, items may be shipped separately, and tracking information can be provided upon request. If a delivery is m

If you experience a partial delivery or missing items in your shipment, rest assured that the remaining item(s) are on their way. Occasionally, items may be shipped separately, and tracking information can be provided upon request. If a delivery is marked as completed but an item is missing, please reach out for further assistance with tracking the delivery status or initiating a trace if necessary.

What is the process for handling partially delivered or missing items?

Yes, it is possible to cancel or modify your order after it has been placed within an hour of order date/time. If you realize you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your

Yes, it is possible to cancel or modify your order after it has been placed within an hour of order date/time. If you realize you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not already been processed for shipping.

Can I cancel or modify my order after it has been placed?

Our policy states that multiple promotional codes cannot be used in conjunction with each other on a single order. While you cannot apply points directly to an order when a coupon code has already been used, points accrued from prior purchases will t

Our policy states that multiple promotional codes cannot be used in conjunction with each other on a single order. While you cannot apply points directly to an order when a coupon code has already been used, points accrued from prior purchases will typically be issued as a new coupon code for use on future orders.

What is your policy on using multiple promotional codes for a single order?

Upon notification of a missing package marked as delivered, please first check with your apartment, building manager, or mail reception to see if someone else accepted the delivery. If further assistance is needed, we can initiate a trace with the sh

Upon notification of a missing package marked as delivered, please first check with your apartment, building manager, or mail reception to see if someone else accepted the delivery. If further assistance is needed, we can initiate a trace with the shipping carrier to locate your package. Feel free to contact us to start this process.

If my shipment says delivered but I haven't received it, what should I do?

If an item is delivered to you in unsatisfactory condition, such as packaging being damaged or contents being exposed, we apologize for the inconvenience and are prepared to assist you with the return process. Oversized items that require a manual re

If an item is delivered to you in unsatisfactory condition, such as packaging being damaged or contents being exposed, we apologize for the inconvenience and are prepared to assist you with the return process. Oversized items that require a manual return process will be handled by us providing a UPS prepaid return label. Please follow the instructions provided in the email that includes the return label for efficiently processing your return.

What should I do if I need to return an item that was delivered in unsatisfactory condition?

If you are unsure about the correct kayak skirt size for your boat, please provide us with the make and model of your boat. This information will allow us to assist you better in finding the right size. We may also recommend checking the manufacturer

If you are unsure about the correct kayak skirt size for your boat, please provide us with the make and model of your boat. This information will allow us to assist you better in finding the right size. We may also recommend checking the manufacturer&#x2019;s sizing chart for precise measurements. If further help is needed, our team is here to assist you. Feel free to reach out to us during our available hours.

What should I do if I need the correct kayak skirt size for my boat?

If the specific spray skirt you are looking for is not in stock, we may suggest alternative options that fit your kayak's specifications. For example, in the case of a Dagger Crossfire, when a short tunneled Seals Skirt was unavailable, we recommende

If the specific spray skirt you are looking for is not in stock, we may suggest alternative options that fit your kayak&apos;s specifications. For example, in the case of a Dagger Crossfire, when a short tunneled Seals Skirt was unavailable, we recommended the IR J-Lo spray skirt as an alternative, ensuring a proper fit by checking cockpit and tunnel measurements against the available sizing charts. We are committed to providing solutions to meet your needs, so please contact us for further advice.