What is your guarantee policy?
We want you to be happy with your Outdoorplay experience, so you'll get a 100% guarantee from Outdoorplay. Learn more about our guarantee policy.
All articles
Order & Payment
Order info and processing
What is your warranty policy?
Everything we sell is high quality, top-of-the-line gear that comes with a full manufacturer warranty, and we are happy to facilitate any issue you have. Read more about our warranty policy.
Price Match
We strive to maintain competitive prices and will match a competitor's advertised price. However, we reserve the right to ensure that the competitor has the product in stock as well as to validate the advertised price. Learn more about our price matc
Can I cancel or edit my order?
We work hard to process your order quickly. Once an order is submitted, you have up to 1 hour to cancel or edit. After 1 hour, your order will begin processing through our fulfillment center and we are unable to cancel or edit. Please note you can re
How do I apply a discount code?
Once you've added your item(s) to your shopping cart, proceed to checkout and apply your code in the Gift Card or Discount Code box. Please note, that coupons do not apply to boats, boards, frames, sale, or close-out items, may not be combined with o
Why wont my discount code apply to my order?
Coupons do not apply to boats, boards, frames, sale, or close-out items, may not be combined with other discounts and excludes some select items and vendors.
My order was canceled, why do I see a charge?
As your order was canceled, your card was never actually invoiced. If you paid by credit or debit card, your statement may reflect a pending authorization. This is not a charge. In most cases, it will fall off your account within 5-7 business days. P
What forms of payment do you accept?
Affirm. American Express. Apple Pay (online only). Diners Club. Discover. Facebook Pay (online only). Google Pay (online only). Klarna (online only). Mastercard. Outdoorplay eGift Card. PayPal (online only). Shop Pay (online only). Visa
Do you have any payment plan options?
We offer great financing options, such as Affirm, Klarna, and Shop Pay. We'd love to get you set up with an order today! Learn more about Financing.
Can I use two forms of payment?
To use multiple credit cards on an order, just place an order for an Outdoorplay eGift Card for each additional card. Choose your amount here.
What currency is the store in?
All pricing shown on our website is in USD (United States Dollar) by default. You may change your display currency to AUD or CAD by using the dropdown in the header at the top of the page. Please note: all orders are processed in USD at checkout.
Do you offer Corporate, Government, or B2B discounts?
Yes! You may contact our Corporate & Government Sales Team [email protected] our B2B Team [email protected].