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How can I track the status of my shipment?
If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If y
Can I cancel my order after it has been placed?
Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or
How do I apply a discount code to my order?
Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purcha
What is the process for returning an item?
WE'RE CLOSING OUR DOORS—THANK YOU FOR YOUR SUPPORT! As we prepare to close our business on July 31, 2025, we want to sincerely thank you for being part of our journey for the past 30 years. IMPORTANT: Effective June 1, 2025, all sales are final. No r
How do I return an item that doesn't fit or that I no longer want?
WE'RE CLOSING OUR DOORS—THANK YOU FOR YOUR SUPPORT! As we prepare to close our business on July 31, 2025, we want to sincerely thank you for being part of our journey for the past 30 years. IMPORTANT: Effective June 1, 2025, all sales are final. No r
What is the process for handling partially delivered or missing items?
If you experience a partial delivery or missing items in your shipment, rest assured that the remaining item(s) are on their way. Occasionally, items may be shipped separately, and tracking information can be provided upon request. If a delivery is m
Can I cancel or modify my order after it has been placed?
Yes, it is possible to cancel or modify your order after it has been placed within an hour of order date/time. If you realize you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your
What is your policy on using multiple promotional codes for a single order?
Our policy states that multiple promotional codes cannot be used in conjunction with each other on a single order. While you cannot apply points directly to an order when a coupon code has already been used, points accrued from prior purchases will t
If my shipment says delivered but I haven't received it, what should I do?
Upon notification of a missing package marked as delivered, please first check with your apartment, building manager, or mail reception to see if someone else accepted the delivery. If further assistance is needed, we can initiate a trace with the sh
What should I do if I need to return an item that was delivered in unsatisfactory condition?
WE'RE CLOSING OUR DOORS—THANK YOU FOR YOUR SUPPORT! As we prepare to close our business on July 31, 2025, we want to sincerely thank you for being part of our journey for the past 30 years. IMPORTANT: Effective June 1, 2025, all sales are final. No r
What should I do if I need the correct kayak skirt size for my boat?
If you are unsure about the correct kayak skirt size for your boat, please provide us with the make and model of your boat. This information will allow us to assist you better in finding the right size. We may also recommend checking the manufacturer
What options are available if a specific kayak spray skirt is not in stock?
If the specific spray skirt you are looking for is not in stock, we may suggest alternative options that fit your kayak's specifications. For example, in the case of a Dagger Crossfire, when a short tunneled Seals Skirt was unavailable, we recommende