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How can I track the status of my shipment?

If you would like to track the status of your shipment, you can typically find a tracking number associated with your order. Once your order is shipped, a tracking number is usually provided via email or within your order details on our website. If y

Can I cancel my order after it has been placed?

Yes, you can cancel your order if it has not been shipped yet. To cancel an order, contact our customer service as soon as possible. We will promptly handle your request and confirm the cancellation. If by chance you have ordered an incorrect item or

Do you ship internationally?

Our shipping policies vary depending on the product. Some of our items may only be shipped within the U.S. due to manufacturer restrictions or logistical reasons. If you are interested in an item and want to know if it can be shipped to your location

How do I apply a discount code to my order?

Discount codes can be applied to eligible items during the checkout process. Please note that some discount codes are issued for future purchases and may not be retroactive on previous purchases. If you receive a coupon code after completing a purcha

What is the process for returning an item?

If you need to return an item, we offer a straightforward return process through our return portal. To initiate your return, visit our return portal at the provided URL and follow the step-by-step instructions. Make sure that the item is in its origi

How do I return an item that doesn't fit or that I no longer want?

Outdoorplay accepts returns on products for up to 60 days after purchase as long as the item is unused, undamaged, and is returned in the original manufacturer's packaging, which includes any hang tags to receive a refund. Refunds for new, unopened,

What is the process for handling partially delivered or missing items?

If you experience a partial delivery or missing items in your shipment, rest assured that the remaining item(s) are on their way. Occasionally, items may be shipped separately, and tracking information can be provided upon request. If a delivery is m

Can I cancel or modify my order after it has been placed?

Yes, it is possible to cancel or modify your order after it has been placed within an hour of order date/time. If you realize you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your

What is your policy on using multiple promotional codes for a single order?

Our policy states that multiple promotional codes cannot be used in conjunction with each other on a single order. While you cannot apply points directly to an order when a coupon code has already been used, points accrued from prior purchases will t

If my shipment says delivered but I haven't received it, what should I do?

Upon notification of a missing package marked as delivered, please first check with your apartment, building manager, or mail reception to see if someone else accepted the delivery. If further assistance is needed, we can initiate a trace with the sh

What should I do if I need to return an item that was delivered in unsatisfactory condition?

If an item is delivered to you in unsatisfactory condition, such as packaging being damaged or contents being exposed, we apologize for the inconvenience and are prepared to assist you with the return process. Oversized items that require a manual re

What should I do if I need the correct kayak skirt size for my boat?

If you are unsure about the correct kayak skirt size for your boat, please provide us with the make and model of your boat. This information will allow us to assist you better in finding the right size. We may also recommend checking the manufacturer

What options are available if a specific kayak spray skirt is not in stock?

If the specific spray skirt you are looking for is not in stock, we may suggest alternative options that fit your kayak's specifications. For example, in the case of a Dagger Crossfire, when a short tunneled Seals Skirt was unavailable, we recommende