Contact Us
Email: Customerservice@outdoorplay.com
Website: Www.Outdoorplay.com
Phone: 1-800-994-4327

Price Match Guarantee

Return Policy

Shipping Policy

Privacy Policy

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Outdoorplay

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We do our utmost to respond to emails as soon as possible, typically within 24 hours.

I sent you an email, when will you respond?

About/Contact

Where are you located?

How do I contact you?

Will you sell my personal information?

How do I purchase an eGift Card?

Why do I have to enter a shipping address for an eGift Card?

How do I redeem an eGift Card?

How long are eGift Cards valid for?

Gift Cards

What is your guarantee policy?

What is your warranty policy?

Price Match

Can I cancel or edit my order?

How do I apply a discount code?

Why wont my discount code apply to my order?

My order was canceled, why do I see a charge?

What forms of payment do you accept?

Do you have any payment plan options?

Can I use two forms of payment?

What currency is the store in?

Order & Payment

What is your return policy?

How do I make a return and/or exchange?

How long does it take for my return to be processed?

Will there ever be a restocking fee?

Returns/Exchange

When will my order ship?

Will my order ship for free?

How will my order be shipped if I choose Economy shipping?

What shipping methods do you offer?

Do you have expedited shipping available?

Will I be able to track my package?

Do you have Curbside Pickup?

I don't get USPS at my address, what should I do?

Do you ship to PO Boxes?

Do you ship to Alaska/Hawaii?

Do you ship Internationally?

Where will my order ship from?

Why don't I get free shipping on my order?

Will my order ship on a holiday?

How do hazardous items ship?

Shipping

How can I track the status of my shipment?

Can I cancel my order after it has been placed?

How do I apply a discount code to my order?

What is the process for returning an item?

How do I return an item that doesn't fit or that I no longer want?

What is the process for handling partially delivered or missing items?

Can I cancel or modify my order after it has been placed?

What is your policy on using multiple promotional codes for a single order?

If my shipment says delivered but I haven't received it, what should I do?

What should I do if I need to return an item that was delivered in unsatisfactory condition?

What should I do if I need the correct kayak skirt size for my boat?

What options are available if a specific kayak spray skirt is not in stock?

I sent you an email, when will you respond?Updated 4 months ago